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Privacy Policy

Last Updated: January 2026

 

Spectrum AC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.

 

By using our website or services, you agree to the practices described in this policy.

 

 

 

1. Information We Collect

 

 

We may collect the following types of information:

 

 

Personal Information

 

 

  • Name

  • Phone number

  • Email address

  • Physical address

  • Service location details

  • Payment information (processed securely through third-party providers)

 

 

 

Automatically Collected Information

 

 

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our site

  • Referral sources

  • Cookies and similar tracking technologies

 

 

 

Call & Communication Data

 

 

  • Phone calls may be recorded or monitored for quality assurance, training, and customer service purposes

  • Call tracking numbers may be used to measure marketing performance

 

 

 

 

2. How We Use Your Information

 

 

We use your information to:

 

  • Schedule, provide, and manage HVAC services

  • Respond to inquiries and customer requests

  • Process payments and invoices

  • Improve website functionality and user experience

  • Conduct analytics and marketing performance tracking

  • Send service-related communications, reminders, or promotional messages (you may opt out at any time)

  • Comply with legal and regulatory requirements

 

 

 

 

3. Cookies & Tracking Technologies

 

 

We use cookies, pixels, and similar technologies to:

 

  • Analyze website traffic and behavior

  • Improve marketing effectiveness

  • Enable core site functionality

 

 

You may disable cookies through your browser settings; however, some site features may not function properly.

 

 

 

4. Third-Party Services

 

 

We may share limited information with trusted third parties, including:

 

  • Website hosting and analytics providers (e.g., Google Analytics)

  • Call tracking services

  • CRM and scheduling platforms (such as ServiceTitan or similar systems)

  • Payment processors

  • Advertising platforms (Google Ads, Local Services Ads)

 

 

These providers are contractually obligated to protect your data and use it only for authorized purposes.

 

 

 

5. Data Sharing & Sale

 

 

  • We do not sell your personal information.

  • We do not share personal data for third-party direct marketing purposes without consent.

  • Information may be disclosed if required by law or to protect our legal rights.

 

 

 

 

6. Your Rights (GDPR & CCPA/CPRA)

 

 

Depending on your location, you may have the right to:

 

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Opt out of certain data uses

 

 

California residents may exercise rights under the CCPA/CPRA, including the right to know, delete, and opt out.

 

EU residents may exercise rights under GDPR.

 

To submit a request, contact us using the information below.

 

 

 

7. Data Retention

 

 

We retain personal information only as long as necessary to:

 

  • Fulfill service obligations

  • Comply with legal, tax, and regulatory requirements

  • Maintain accurate business records

 

 

 

 

8. Data Security

 

 

We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we strive to protect your data against unauthorized access or misuse.

 

 

 

9. Children’s Privacy

 

 

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

 

 

 

10. Florida Privacy Rights

 

 

Florida residents are entitled to protections under applicable state privacy and consumer protection laws. We comply with all relevant Florida regulations regarding the handling of personal data.

 

 

 

11. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

 

 

 

12. Contact Information

 

 

If you have questions about this Privacy Policy or your data, please contact us.

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